Delivery

Delivery time:
The goods are usually entrusted to the courier within 20/25 working days of receiving payment (if available for immediate delivery, within 1-2 working days).
Delivery times to the recipient vary from 4-5 working days for Europe up to 20 working days for deliveries outside the EU. In the case of particular requests such as special dies, custom-made molds or any other need that requires extraordinary processing time, the timing on offer will always be communicated in advance. When your order is processed you will receive an email from the courier with instructions for checking its transit status.

Shipping cost:
Shipping costs are determined based on the total weight and volume of the goods, as well as the country of destination. The shipping estimate, in most cases, can be calculated directly on each product page by pressing the "Calculate shipping costs" button.
In the case of very bulky equipment, the shipping estimate will have to be created manually, contact us if the "Calculate shipping costs" button is not available on the page of the machine you are interested in.

Weights and dimensions:
For standard shipments (approximately up to 300 kg in weight and 150 cm in size) we ship all over the world via insured courier, taking advantage of reduced rates thanks to the high number of shipments we carry out daily. Shipments with higher volumes/weights, to countries outside the standard delivery circuits, containers, etc., we will evaluate the most convenient solution from time to time.

Insured shipments:
All shipments made by Lineapasta are insured. Although all orders are prepared and packaged with extreme care, circumstances may arise outside of our control which could cause problems with goods in transit. The insurance guarantees you reimbursement in the event of loss or damage.
If upon delivery of the package you notice that the packaging is damaged, sign the courier's note adding the phrase "I accept with reservation" followed by the description of the type of damage, for example: "I accept with reserve: wet packaging", "I accept with reserve: packaging with holes", "accepted with reserve: packaging damaged in one corner".
Only goods accepted with justified reserve can be repaired or replaced if they are damaged. Goods refused or not accepted with justified reserve cannot be replaced or repaired.

Organize your shipment:
If you consider that our delivery offer is not satisfactory for any reason or you simply prefer to manage the collection independently, Lineapasta allows you to organize the collection as you see fit using your trusted courier and collecting your purchase directly from our warehouses.
Contact us for more information on this.