La Monferrina

Review in the original language

The service was excellent. Only DHL let down the speed of delivery.

Review in the original language

Il torchietto non esercita una pressione tale da permettere di ridurre l'impasto in "granelli di sabbia" come dovrebbe essere per una pasta estrusa, e dunque è sempre necessario compattare l'impasto prima dell'estrusione, ciò causa una perdita di ruvidezza sul formato di pasta ottenuto, rendendo la trafilatura in bronzo quasi del tutto inutile. Inoltre, le trafile in bronzo per rigatoni e paccheri lisci, estrudono la pasta in modo quasi "triangolare", ciò comporta che una volta essiccato tale formato presenta crepe longitudinali che in cottura causano la rottura del medesimo.

Response

We take note of what you said about the pressure of the press; first, we need to understand what type of flour you're using.
Regarding the part where the pasta breaks during cooking, you mentioned drying. How do you dry the pasta? It's normal for pasta to break when air-dried.
To dry pasta, you need a professional dryer (like our ET 10 model) with controlled humidity, as drying is a very delicate process, especially for complex shapes.

Review in the original language

The service and products were excellent. However, they didn't provide me with the tax-free certificate or the invoice I needed to declare the product at customs and get a VAT refund.

Response

Since the goods were shipped to Italy, the invoice was issued with 22% VAT. With that invoice, you can go to customs at the airport and declare that you are exporting the purchased goods to Italy. This should refund the Italian VAT you paid on your purchase.

Review in the original language

Muy buen producto

Review in the original language

The production is fast and machine was exactly what was described.

Review in the original language

All service was excellent. Prompt replies to questions and fast delivery to the other side of the world. Thank you.

Review in the original language

Extremely high quality board with smooth finishing and nice weight - perfect for use with a traditional long mattarello

Review in the original language

The pasta machine packaging was fantastic, properly protected the equipment. Delivery was smooth and past through customs easily. FedEx was excellent. The product feels high quality and is very professional. Product arrived within 8 days of purchase, from Italy to Australia nsw rural.

Review in the original language

It is working perfectly

Review in the original language

Útil e importante

Review in the original language

Preciso y cómodo

Review in the original language

Rápido y productivo

Review in the original language

Excelente y eficiente

Review in the original language

Práctico y versatil

Review in the original language

I'm extremely satisfied with this machine; it produces beautiful, high-quality pasta. The staff is extremely helpful and always available. Thank you so much.

Review in the original language

The suction cup is acceptable but could be better. The hand crank is made of soft metal that easily warps and no longer fits in the hex-socket. The brass plates do not always produce a quality pasta shape and need to be further refined. The rigatoni shapes are particularly troublesome. Lastly, it squeaks terribly although olive oil on the moving parts helps. Alltogether not a bad product but it could use serious improvements in certain areas. Alas, there are very few options for extruders.

Review in the original language

The service was excellent. Only DHL let down the speed of delivery.

Review in the original language

Il torchietto non esercita una pressione tale da permettere di ridurre l'impasto in "granelli di sabbia" come dovrebbe essere per una pasta estrusa, e dunque è sempre necessario compattare l'impasto prima dell'estrusione, ciò causa una perdita di ruvidezza sul formato di pasta ottenuto, rendendo la trafilatura in bronzo quasi del tutto inutile. Inoltre, le trafile in bronzo per rigatoni e paccheri lisci, estrudono la pasta in modo quasi "triangolare", ciò comporta che una volta essiccato tale formato presenta crepe longitudinali che in cottura causano la rottura del medesimo.

Response

We take note of what you said about the pressure of the press; first, we need to understand what type of flour you're using.
Regarding the part where the pasta breaks during cooking, you mentioned drying. How do you dry the pasta? It's normal for pasta to break when air-dried.
To dry pasta, you need a professional dryer (like our ET 10 model) with controlled humidity, as drying is a very delicate process, especially for complex shapes.

Review in the original language

The service and products were excellent. However, they didn't provide me with the tax-free certificate or the invoice I needed to declare the product at customs and get a VAT refund.

Response

Since the goods were shipped to Italy, the invoice was issued with 22% VAT. With that invoice, you can go to customs at the airport and declare that you are exporting the purchased goods to Italy. This should refund the Italian VAT you paid on your purchase.

Review in the original language

Muy buen producto